How To Incorporate a Contact Center for Your Edibles Business

Since the Farm Bill passed in 2018, more states have been allowing the sale of delta-8 cannabis products. Delta-8 products do contain tetrahydrocannabinol (THC). However, the difference is that delta-9 THC is the psychoactive compound in cannabis that’s illegal on the federal level, whereas delta-8 THC still gives users a “high” feeling, but it’s not as strong. Therefore, it’s perfectly legal to sell delta-8 cannabis products in many states. As a result, the popularity of these products has skyrocketed over recent years, especially in the form of edibles.

Today, delta-8 edible wholesalers are becoming a lucrative business venture for many. But, as with any growing business, more challenges accompany that growth, including the point of contact with customers. A small operation exponentially growing can lose many sales by simply not having the staff to get in touch with all of its new and potential customers. For example, if your business works in delta 8 gummies bulk sales, you’ll need to have a way for your various clients to place orders consistently and smoothly. As a result, your customers will have exceptional experiences, and your company will continue to grow at a steady and safe pace.

The answer to this problem for many companies is a contact center. So, how do you incorporate a contact center for your edibles business? That’s what we’re here to help you with.

What is contact center as a service (CCaaS)?

CCaaS refers to call center software and contact center technology hosted in the cloud instead of your physical business. CCaaS companies typically provide pay-as-you-go services and remove the need for servers, maintenance, and software upgrades on the premises. As a result, companies can reduce personnel, operations, and maintenance expenses while keeping the necessary communications to provide top-quality customer service. These types of customer service solutions were once only available to large corporations. However, as small businesses continue to grow, they’ve become much more accessible to companies of all sizes.

What to keep in mind when choosing a contact center software company.

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When you want to incorporate a contact center into your edibles business, the first thing to do is to determine your company’s needs. For example, do you need 24-hour service, emailing capabilities, or online chat functionality aside from order placements? These fine details will help you choose the perfect CCaaS for your business. Next, you should verify that the company you’re considering has the right people and resources for your business, such as technology certifications and language proficiency. As a delta-8 edibles company, you may also want to consider checking if the CCaaS company has staff members with existing experience in your field.

One of the most crucial aspects of choosing a CCaaS solution for your business is ensuring it can integrate with your customer relationship management (CRM) software and manage your customer database. If your potential CCaaS company can integrate with your CRM solution, you’ll better understand your customers and their individual needs. Conversely, if the contact center cannot integrate with your CRM, you could be creating more work for yourself and your staff while potentially harming the customer experience.

Finally, ensure you understand the company’s policies and procedures so you can guarantee they align with your business needs. For example, learn what criteria they use to evaluate agents and check if you can make customizations tailored to your needs. If call resolution is more critical to your company than how long the call is, ensure the company knows that so they can pass that information along to their agents.

A contact center may be the perfect solution for your edibles business.

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When your company is growing, it can be challenging to keep up with existing and new customers and bring in potential customers. With an outsourced contact center company, you can ensure your customers get the support they need so your company can focus on providing quality products.